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Online Customer Service Representative

Appliance Zone is currently recruiting talented individuals in our Customer Service Department who have a passion for exceeding expectations. Our team is committed to providing exceptional customer service and exemplifies a determination to succeed. We are an online retailer of appliance parts.  Our office is located in Corydon, Indiana.

We take customer service seriously! Your role as a Customer Service Representative is one of the most important roles in the company. We provide online chat 24 hours a day, 7 days a week to our customers. Your primary responsibility would be to respond to customer’s requests and assist them as necessary to complete their order.  We are a fast-paced environment and the ability to multi-task and problem-solve is key to your success.

Other qualifications and skills include:

• Ability to retain details
• Ability to demonstrate exceptional typing skills
• Ability to demonstrate exceptional written communication

We require that everyone on our staff be available to work any of our 3 shift positions: 8:00am - 4:00pm, 4:00pm - 12:00am and 12:00am - 8:00am. If this is an environment where you will thrive, I would like to discuss your potential with us.

Please submit your resume to this address: admin@appliancezone.com. Include with your resume answers to the following questions:

• How would you describe your computer skills?
• How would you describe your multi-tasking abilities?
• How flexible is your schedule for work?
• How would you describe your experience in working independently?
• Do you have dependable transportation?
• As far as learning a new job, how would you describe your learning abilities?
• Would you consider yourself a team player?
• What type of leadership skills do you possess?
• A century old statement that many businesses set their standards by is "The Customer Is Always Right" Please tell us what you think about this statement.
• How do you feel about working when you are not scheduled, an example would be when a person calls in sick or the company is just busy and needs extra help?
• How would you handle an angry customer that is insulting you and being very rude because something went wrong with his/her order?
• Tell us why you think you would be a great fit for this job?
• Are you able to type without looking at the keyboard using 10 fingers? Please list any training that you’ve had.