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Payment Methods

Credit Card Processing

Cards Accepted as Payment on ApplianceZone.com

Which cards can you use on ApplianceZone.com?
We accept the following cards as payment for your orders:

  • Visa
  • MasterCard
  • Discover Network
  • American Express
  • Visa, MasterCard, or American Express gift cards

You can use debit, check, and Visa, MasterCard, or American Express gift cards issued by the companies above in addition to their standard credit cards. If you're paying with a EuroCard or MasterMoney Card, select MasterCard.

Payment Safety & Security on ApplianceZone.com

You can safely enter your entire card number on ApplianceZone.com via our secure server, which encrypts all submitted information. Thawte is a leading global Certification Authority. Our SSL and code signing digital certificates are used globally to secure our servers, provide data encryption, authenticate users, protect privacy and assure online identifies through stringent authentication and verification processes.

Troubleshooting Failed Authorizations and Payment Declines

To protect your security and privacy, your bank cannot provide ApplianceZone with information about why your payment was declined. Because of this, you most likely need to contact your bank directly to solve most payment issues.

ApplianceZone Customer Service can help you:

  • Verify if you entered your payment information correctly on your order.
  • Change the payment method on an open order.


Contact your bank to resolve other payment issues even if:

  • You've successfully used the payment method on a previous order.
  • Part of your order has already charged and shipped successfully.
  • You have funds available in your bank or credit account to cover the order cost.


Here are steps you can take to resolve payment issues:

  • Contact your bank about payment security policies. Your bank may flag any unexpected activity on your account. This includes first time orders and high value purchases, regardless of the amount of funds available (or credit limit). Your bank may require your verbal authorization to proceed with a transaction.

  • Contact your bank about daily withdrawal or purchase limits. Most banks have limits on how much money can be charged or accessed in a single day. If you exceed this daily amount, your bank may block your account from any further activity regardless of available funds in the account. Your bank may require you to request a higher purchase limit to complete the transaction.

  • Contact your bank about payment authorizations and reserved funds.Some banks have been known to hold these authorizations for 7-10 business days. If your payment is declining due to lack of available funds, contact your bank to confirm if the reserved funds are authorizations, verify the amount of time they hold authorizations, and request that they remove any extra authorization to free up funds in your account.

  • Verify the payment information entered on your order. Did your billing address change recently or did you get a new card with a new expiration date? If you used a payment method already on Your Account, you may simply need to update some of the information. If you entered a new payment method, make sure you entered the number and other information correctly.

  • Submit an alternate payment method for your order. If you are unable to resolve the payment issue with your bank in a timely manner, you are always welcome to change the payment method on your order to another card or method.

Direct Payment Error Codes

Error Code Short Message Long Message Corrective Action
10500 Invalid Configuration This transaction cannot be processed due to an invalid merchant configuration. Occurs when you have not agreed to the billing agreement.
10501 Invalid Configuration This transaction cannot be processed due to an invalid merchant configuration. Occurs when the billing agreement is disabled or inactive.
10502 Invalid Data This transaction cannot be processed. Please use a valid credit card. The credit card used has expired.
10504 Invalid Data This transaction cannot be processed. Please enter a valid Credit Card Verification Number. The CVV provide is invalid. The CVV is between 3-4 digits long.
10505 Gateway Decline This transaction cannot be processed. The transaction was refused because the AVS response returned the value of N, and the merchant account is not able to accept such transactions.
10507 Invalid Configuration This transaction cannot be processed. Please contact PayPal Customer Service. Your PayPal account is limited - contact PayPal for more information.
10508 Invalid Data This transaction cannot be processed. Please enter a valid credit card expiration date. The expiration date must be a two-digit month and four-digit year.
10509 Invalid Data This transaction cannot be processed. You must submit an IP address of the buyer with each API call.
10510 Invalid Data The credit card type is not supported. Try another card type. The credit card type entered is not currently supported by PayPal.
10511 Invalid Data This transaction cannot be processed. The merchant selected a value for the PaymentAction field that is not supported.
10512 Invalid Data This transaction cannot be processed. Please enter a first name. The first name of the buyer is required by this merchant.
10513 Invalid Data This transaction cannot be processed. Please enter a last name. The last name of the buyer is required by this merchant.
10519 Invalid Data Please enter a credit card. The credit card field was blank.
10520 Invalid Data This transaction cannot be processed. The total amount and item amounts do not match.
10521 Invalid Data This transaction cannot be processed. Please enter a valid credit card. The credit card entered is invalid.
10523 Internal Error This transaction cannot be processed. None, this is a PayPal internal error.
10525 Invalid Data This transaction cannot be processed. The amount to be charged is zero. The merchant entered an amount of zero.
10526 Invalid Data This transaction cannot be processed. The currency is not supported at this time. The currency code entered is not supported.
10527 Invalid Data This transaction cannot be processed. Please enter a valid credit card number and type. The credit card entered is invalid.
10534 Gateway Decline This transaction cannot be processed. Please enter a valid credit card number and type. The credit card entered is currently limited by PayPal. Contact PayPal for more information.
10535 Gateway Decline This transaction cannot be processed. Please enter a valid credit card number and type. The credit card entered is invalid.
10536 Invalid Data This transaction cannot be processed. The merchant entered an invoice ID that is already associated with a transaction by the same merchant. By default, the invoice ID must be unique for all transactions. To change this setting, log into PayPal or contact customer service.
10537 Filter Decline This transaction cannot be processed. The transaction was declined by the country filter managed by the merchant. To accept this transaction, change your risk settings on PayPal.
10538 Filter Decline This transaction cannot be processed. The transaction was declined by the maximum amount filter managed by the merchant. To accept this transaction, change your risk settings on PayPal.
10539 Filter Decline This transaction cannot be processed. The transaction was declined by PayPal; contact PayPal for more information.
10540 Invalid Data The transaction cannot be processed due to an invalid address. The transaction was declined by PayPal because of an invalid address.
10541 Gateway Decline This transaction cannot be processed. Please enter a valid credit card number and type. The credit card entered is currently limited by PayPal. Contact PayPal for more information.
10542 Invalid Data This transaction cannot be processed. Please enter a valid email address. The email address provided by the buyer is in an invalid format.
10544 Gateway Decline This transaction cannot be processed. The transaction was declined by PayPal; contact PayPal for more information.
10545 Gateway Decline This transaction cannot be processed. The transaction was declined by PayPal due to potentially fraudulent activity. Contact PayPal for more information.
10546 Gateway Decline This transaction cannot be processed. The transaction was declined by PayPal because of potentially fraudulent activity. Contact PayPal for more information.
10547 Internal Error This transaction cannot be processed. None, this is a PayPal internal error.
10548 Invalid Configuration This transaction cannot be processed. The merchant's is not able to process transactions. The merchant account attempting the transaction is not a business account at PayPal. Check your account settings
10549 Invalid Configuration This transaction cannot be processed. The merchant's account is not able to process transactions. The merchant account attempting the transaction is not able to process Direct Payment transactions. Contact PayPal for more information.
10550 Invalid Configuration This transaction cannot be processed. Access to Direct Payment was disabled for your account. Contact PayPal for more information.
10552 Invalid Configuration This transaction cannot be processed. The merchant account attempting the transaction does not have a confirmed email address with PayPal. Check your account settings.
10553 Gateway Decline This transaction cannot be processed. The merchant attempted a transaction where the amount exceeded the upper limit for that merchant.
10554 Filter Decline This transaction cannot be processed. The transaction was declined because of a merchant risk filter for AVS. Specifically, the merchant has set to decline transaction when the AVS returned a no match (AVS = N).
10555 Filter Decline This transaction cannot be processed. The transaction was declined because of a merchant risk filter for AVS. Specifically, the merchant has set to decline transaction when the AVS returned a partial match.
10556 Filter Decline This transaction cannot be processed. The transaction was declined because of a merchant risk filter for AVS. Specifically, the merchant has set to decline transaction when the AVS was unsupported.
10701 Invalid Data There's an error with this transaction. Please enter a valid billing address. The billing address entered is invalid.
10702 Invalid Data There's an error with this transaction. Please enter a valid address1 in the billing address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10703 Invalid Data There's an error with this transaction. Please enter a valid address2 in the billing address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10704 Invalid Data There's an error with this transaction. Please enter a valid city in the billing address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10705 Invalid Data There's an error with this transaction. Please enter a valid state in the billing address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10706 Invalid Data There's an error with this transaction. Please enter your five-digit postal code in the billing address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10707 Invalid Data There's an error with this transaction. Please enter a valid country in the billing address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10708 Invalid Data There's an error with this transaction. Please enter a complete billing address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10709 Invalid Data There's an error with this transaction. Please enter an address1 in the billing address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10709 Invalid Data There's an error with this transaction. Please enter an address1 in the billing address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10710 Invalid Data There's an error with this transaction. Please enter a city in the billing address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10710 Invalid Data There's an error with this transaction. Please enter a city in the billing address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10711 Invalid Data There's an error with this transaction. Please enter your state in the billing address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10712 Invalid Data There's an error with this transaction. Please enter your five-digit postal code in the billing address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10713 Invalid Data There's an error with this transaction. Please enter a country in the billing address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10713 Invalid Data There's an error with this transaction. Please enter a country in the billing address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10714 Invalid Data There's an error with this transaction. Please enter a valid billing address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10715 Invalid Data There's an error with this transaction. Please enter a valid state in the billing address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10716 Invalid Data There's an error with this transaction. Please enter your five digit postal code in the billing address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10717 Invalid Data There's an error with this transaction. Please enter your five digit postal code in the billing address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10718 Invalid Data There's an error with this transaction. Please enter a valid city and state in the billing address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10719 Invalid Data There's an error with this transaction. Please enter a valid shipping address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10720 Invalid Data There's an error with this transaction. Please enter a valid address1 in the shipping address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10721 Invalid Data There's an error with this transaction. Please enter a valid address2 in the shipping address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10722 Invalid Data There's an error with this transaction. Please enter a valid city in the shipping address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10723 Invalid Data There's an error with this transaction. Please enter a valid state in the shipping address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10724 Invalid Data There's an error with this transaction. Please enter your five-digit postal code in the shipping address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10725 Invalid Data There's an error with this transaction. Please enter a valid country in the shipping address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10726 Invalid Data There's an error with this transaction. Please enter a complete shipping address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10726 Invalid Data There's an error with this transaction. Please enter a complete shipping address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10727 Invalid Data There's an error with this transaction. Please enter an address1 in the shipping address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10727 Invalid Data There's an error with this transaction. Please enter an address1 in the shipping address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10728 Invalid Data There's an error with this transaction. Please enter a city in the shipping address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10728 Invalid Data There's an error with this transaction. Please enter a city in the shipping address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10729 Invalid Data There's an error with this transaction. Please enter your state in the shipping address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10730 Invalid Data There's an error with this transaction. Please enter your five-digit postal code in the shipping address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10731 Invalid Data There's an error with this transaction. Please enter a country in the shipping address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10731 Invalid Data There's an error with this transaction. Please enter a country in the shipping address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10732 Invalid Data There's an error with this transaction. Please enter a valid shipping address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid
10733 Invalid Data There's an error with this transaction. Please enter a valid state in the shipping address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10734 Invalid Data There's an error with this transaction. Please enter your five-digit postal code in the shipping address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10735 Invalid Data There's an error with this transaction. Please enter your five digit postal code in the shipping address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10736 Invalid Data There's an error with this transaction. Please enter a valid city and state in the shipping address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10744 Invalid Data This transaction cannot be processed. Please enter a valid country code in the billing address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10745 Invalid Data This transaction cannot be processed. Please enter a valid country code in the shipping address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10746 Invalid Data This transaction cannot be processed. Please use a valid country on the billing address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10747 Invalid Data This transaction cannot be processed. The merchant entered an IP address that was in an invalid format. The IP address must be in a format such as 123.456.123.456 .
10748 Invalid Data This transaction cannot be processed without a Credit Card Verification number. The merchant's configuration requires a CVV to be entered, but no CVV was provided with this transaction. Contact PayPal if you wish to change this setting.
10750 Invalid Data There's an error with this transaction. Please enter a valid state in the shipping address. There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10751 Invalid Data There's an error with this transaction. Please enter a valid state in the billing address. The merchant provided an address either in the United States or Canada, but the state provided is not a valid state in either country.
10752 Gateway Decline This transaction cannot be processed. The transaction was declined by the issuing bank, not PayPal. The merchant should attempt another card.
10754 Gateway Decline This transaction cannot be processed. The transaction was declined by PayPal. Contact PayPal for more information.
10755 Invalid Data This transaction cannot be processed due to an unsupported currency. The currency code entered by the merchant is not supported.
10756 Gateway Decline The transaction cannot be processed. The country and billing address associated with this credit card do not match. None, this is a PayPal internal error.
10758 Invalid Configuration There's been an error due to invalid API username and/or password. The API username or password is incorrect for this merchant.
10759 Gateway Decline This transaction cannot be processed. Please enter a valid credit card number and type. The transaction was declined by PayPal; contact PayPal for more information
10760 Invalid Configuration This transaction cannot be processed. The country listed for your business address is not currently supported. The merchant's country of residence listed in their PayPal account is not currently supported to allow Direct Payment transactions.
10761 Gateway Decline This transaction cannot be processed. Please check the status of your first transaction before placing another order. The transaction was declined because PayPal is currently processing a transaction by the same buyer for the same amount. This can occur when a buyer submits multiple, identical transactions in quick succession.
10762 Gateway Decline This transaction cannot be processed. The CVV provide is invalid. The CVV is between 3-4 digits long.
10763 Invalid Data This transaction cannot be processed. None - this is a PayPal internal error.
15001 Gateway Decline This transaction cannot be processed. The transaction was rejected by PayPal because of multiple denials over a short period of time for this credit card. Contact PayPal for more information.
15002 Gateway Decline This transaction cannot be processed. The transaction was declined by PayPal; contact PayPal for more information
15003 Invalid Configuration This transaction cannot be processed. The transaction was declined because the merchant does not have a valid commercial entity agreement on file with PayPal. Contact PayPal for more information.
15004 Gateway Decline This transaction cannot be processed. Please enter a valid Credit Card Verification Number. The transaction was declined because the CVV entered does not match the credit card.
15005 Processor Decline This transaction cannot be processed. The transaction was declined by the issuing bank, not PayPal. The merchant should attempt another card.
15006 Processor Decline This transaction cannot be processed. Please enter a valid credit card number and type. The transaction was declined by the issuing bank, not PayPal. The merchant should attempt another card.
15007 Processor Decline This transaction cannot be processed. Please use a valid credit card. The transaction was declined by the issuing bank because of an expired credit card. The merchant should attempt another card.