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Credit Card Processing

Cards Accepted as Payment on ApplianceZone.com

Which cards can you use on ApplianceZone.com?
We accept the following cards as payment for your orders:

• Visa
• MasterCard
• Discover Network
• American Express
• Visa, MasterCard, or American Express gift cards

You can use debit, check, and Visa, MasterCard, or American Express gift cards issued by the companies above in addition to their standard credit cards. If you're paying with a EuroCard or MasterMoney Card, select MasterCard.

Payment Safety & Security on ApplianceZone.com

You can safely enter your entire card number on ApplianceZone.com via our secure server, which encrypts all submitted information. Thawte is a leading global Certification Authority. Our SSL and code signing digital certificates are used globally to secure our servers, provide data encryption, authenticate users, protect privacy and assure online identifies through stringent authentication and verification processes.

Troubleshooting Failed Authorizations and Payment Declines

To protect your security and privacy, your bank cannot provide ApplianceZone with information about why your payment was declined. Because of this, you most likely need to contact your bank directly to solve most payment issues.

ApplianceZone Customer Service can help you:

• Verify if you entered your payment information correctly on your order.
• Change the payment method on an open order.

Contact your bank to resolve other payment issues even if:

• You've successfully used the payment method on a previous order.
• Part of your order has already charged and shipped successfully.
• You have funds available in your bank or credit account to cover the order cost.

Here are steps you can take to resolve payment issues:

• Contact your bank about payment security policies. Your bank may flag any unexpected activity on your account. This includes first time orders and high value purchases, regardless of the amount of funds available (or credit limit). Your bank may require your verbal authorization to proceed with a transaction.
  
  
• Contact your bank about daily withdrawal or purchase limits. Most banks have limits on how much money can be charged or accessed in a single day. If you exceed this daily amount, your bank may block your account from any further activity regardless of available funds in the account. Your bank may require you to request a higher purchase limit to complete the transaction.
  
  
• Contact your bank about payment authorizations and reserved funds.Some banks have been known to hold these authorizations for 7-10 business days. If your payment is declining due to lack of available funds, contact your bank to confirm if the reserved funds are authorizations, verify the amount of time they hold authorizations, and request that they remove any extra authorization to free up funds in your account.
  
  
• Verify the payment information entered on your order. Did your billing address change recently or did you get a new card with a new expiration date? If you used a payment method already on Your Account, you may simply need to update some of the information. If you entered a new payment method, make sure you entered the number and other information correctly.
  
  
• Submit an alternate payment method for your order. If you are unable to resolve the payment issue with your bank in a timely manner, you are always welcome to change the payment method on your order to another card or method.

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Direct Payment Error Codes

Error Code	Short Message	Long Message	Corrective Action
10500	Invalid Configuration	This transaction cannot be processed due to an invalid merchant configuration.	Occurs when you have not agreed to the billing agreement.
10501	Invalid Configuration	This transaction cannot be processed due to an invalid merchant configuration.	Occurs when the billing agreement is disabled or inactive.
10502	Invalid Data	This transaction cannot be processed. Please use a valid credit card.	The credit card used has expired.
10504	Invalid Data	This transaction cannot be processed. Please enter a valid Credit Card Verification Number.	The CVV provide is invalid. The CVV is between 3-4 digits long.
10505	Gateway Decline	This transaction cannot be processed.	The transaction was refused because the AVS response returned the value of N, and the merchant account is not able to accept such transactions.
10507	Invalid Configuration	This transaction cannot be processed. Please contact PayPal Customer Service.	Your PayPal account is limited - contact PayPal for more information.
10508	Invalid Data	This transaction cannot be processed. Please enter a valid credit card expiration date.	The expiration date must be a two-digit month and four-digit year.
10509	Invalid Data	This transaction cannot be processed.	You must submit an IP address of the buyer with each API call.
10510	Invalid Data	The credit card type is not supported. Try another card type.	The credit card type entered is not currently supported by PayPal.
10511	Invalid Data	This transaction cannot be processed.	The merchant selected a value for the PaymentAction field that is not supported.
10512	Invalid Data	This transaction cannot be processed. Please enter a first name.	The first name of the buyer is required by this merchant.
10513	Invalid Data	This transaction cannot be processed. Please enter a last name.	The last name of the buyer is required by this merchant.
10519	Invalid Data	Please enter a credit card.	The credit card field was blank.
10520	Invalid Data	This transaction cannot be processed.	The total amount and item amounts do not match.
10521	Invalid Data	This transaction cannot be processed. Please enter a valid credit card.	The credit card entered is invalid.
10523	Internal Error	This transaction cannot be processed.	None, this is a PayPal internal error.
10525	Invalid Data	This transaction cannot be processed. The amount to be charged is zero.	The merchant entered an amount of zero.
10526	Invalid Data	This transaction cannot be processed. The currency is not supported at this time.	The currency code entered is not supported.
10527	Invalid Data	This transaction cannot be processed. Please enter a valid credit card number and type.	The credit card entered is invalid.
10534	Gateway Decline	This transaction cannot be processed. Please enter a valid credit card number and type.	The credit card entered is currently limited by PayPal. Contact PayPal for more information.
10535	Gateway Decline	This transaction cannot be processed. Please enter a valid credit card number and type.	The credit card entered is invalid.
10536	Invalid Data	This transaction cannot be processed.	The merchant entered an invoice ID that is already associated with a transaction by the same merchant. By default, the invoice ID must be unique for all transactions. To change this setting, log into PayPal or contact customer service.
10537	Filter Decline	This transaction cannot be processed.	The transaction was declined by the country filter managed by the merchant. To accept this transaction, change your risk settings on PayPal.
10538	Filter Decline	This transaction cannot be processed.	The transaction was declined by the maximum amount filter managed by the merchant. To accept this transaction, change your risk settings on PayPal.
10539	Filter Decline	This transaction cannot be processed.	The transaction was declined by PayPal; contact PayPal for more information.
10540	Invalid Data	The transaction cannot be processed due to an invalid address.	The transaction was declined by PayPal because of an invalid address.
10541	Gateway Decline	This transaction cannot be processed. Please enter a valid credit card number and type.	The credit card entered is currently limited by PayPal. Contact PayPal for more information.
10542	Invalid Data	This transaction cannot be processed. Please enter a valid email address.	The email address provided by the buyer is in an invalid format.
10544	Gateway Decline	This transaction cannot be processed.	The transaction was declined by PayPal; contact PayPal for more information.
10545	Gateway Decline	This transaction cannot be processed.	The transaction was declined by PayPal due to potentially fraudulent activity. Contact PayPal for more information.
10546	Gateway Decline	This transaction cannot be processed.	The transaction was declined by PayPal because of potentially fraudulent activity. Contact PayPal for more information.
10547	Internal Error	This transaction cannot be processed.	None, this is a PayPal internal error.
10548	Invalid Configuration	This transaction cannot be processed. The merchant's is not able to process transactions.	The merchant account attempting the transaction is not a business account at PayPal. Check your account settings
10549	Invalid Configuration	This transaction cannot be processed. The merchant's account is not able to process transactions.	The merchant account attempting the transaction is not able to process Direct Payment transactions. Contact PayPal for more information.
10550	Invalid Configuration	This transaction cannot be processed.	Access to Direct Payment was disabled for your account. Contact PayPal for more information.
10552	Invalid Configuration	This transaction cannot be processed.	The merchant account attempting the transaction does not have a confirmed email address with PayPal. Check your account settings.
10553	Gateway Decline	This transaction cannot be processed.	The merchant attempted a transaction where the amount exceeded the upper limit for that merchant.
10554	Filter Decline	This transaction cannot be processed.	The transaction was declined because of a merchant risk filter for AVS. Specifically, the merchant has set to decline transaction when the AVS returned a no match (AVS = N).
10555	Filter Decline	This transaction cannot be processed.	The transaction was declined because of a merchant risk filter for AVS. Specifically, the merchant has set to decline transaction when the AVS returned a partial match.
10556	Filter Decline	This transaction cannot be processed.	The transaction was declined because of a merchant risk filter for AVS. Specifically, the merchant has set to decline transaction when the AVS was unsupported.
10701	Invalid Data	There's an error with this transaction. Please enter a valid billing address.	The billing address entered is invalid.
10702	Invalid Data	There's an error with this transaction. Please enter a valid address1 in the billing address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10703	Invalid Data	There's an error with this transaction. Please enter a valid address2 in the billing address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10704	Invalid Data	There's an error with this transaction. Please enter a valid city in the billing address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10705	Invalid Data	There's an error with this transaction. Please enter a valid state in the billing address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10706	Invalid Data	There's an error with this transaction. Please enter your five-digit postal code in the billing address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10707	Invalid Data	There's an error with this transaction. Please enter a valid country in the billing address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10708	Invalid Data	There's an error with this transaction. Please enter a complete billing address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10709	Invalid Data	There's an error with this transaction. Please enter an address1 in the billing address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10709	Invalid Data	There's an error with this transaction. Please enter an address1 in the billing address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10710	Invalid Data	There's an error with this transaction. Please enter a city in the billing address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10710	Invalid Data	There's an error with this transaction. Please enter a city in the billing address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10711	Invalid Data	There's an error with this transaction. Please enter your state in the billing address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10712	Invalid Data	There's an error with this transaction. Please enter your five-digit postal code in the billing address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10713	Invalid Data	There's an error with this transaction. Please enter a country in the billing address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10713	Invalid Data	There's an error with this transaction. Please enter a country in the billing address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10714	Invalid Data	There's an error with this transaction. Please enter a valid billing address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10715	Invalid Data	There's an error with this transaction. Please enter a valid state in the billing address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10716	Invalid Data	There's an error with this transaction. Please enter your five digit postal code in the billing address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10717	Invalid Data	There's an error with this transaction. Please enter your five digit postal code in the billing address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10718	Invalid Data	There's an error with this transaction. Please enter a valid city and state in the billing address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10719	Invalid Data	There's an error with this transaction. Please enter a valid shipping address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10720	Invalid Data	There's an error with this transaction. Please enter a valid address1 in the shipping address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10721	Invalid Data	There's an error with this transaction. Please enter a valid address2 in the shipping address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10722	Invalid Data	There's an error with this transaction. Please enter a valid city in the shipping address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10723	Invalid Data	There's an error with this transaction. Please enter a valid state in the shipping address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10724	Invalid Data	There's an error with this transaction. Please enter your five-digit postal code in the shipping address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10725	Invalid Data	There's an error with this transaction. Please enter a valid country in the shipping address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10726	Invalid Data	There's an error with this transaction. Please enter a complete shipping address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10726	Invalid Data	There's an error with this transaction. Please enter a complete shipping address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10727	Invalid Data	There's an error with this transaction. Please enter an address1 in the shipping address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10727	Invalid Data	There's an error with this transaction. Please enter an address1 in the shipping address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10728	Invalid Data	There's an error with this transaction. Please enter a city in the shipping address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10728	Invalid Data	There's an error with this transaction. Please enter a city in the shipping address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10729	Invalid Data	There's an error with this transaction. Please enter your state in the shipping address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10730	Invalid Data	There's an error with this transaction. Please enter your five-digit postal code in the shipping address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10731	Invalid Data	There's an error with this transaction. Please enter a country in the shipping address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10731	Invalid Data	There's an error with this transaction. Please enter a country in the shipping address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10732	Invalid Data	There's an error with this transaction. Please enter a valid shipping address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid
10733	Invalid Data	There's an error with this transaction. Please enter a valid state in the shipping address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10734	Invalid Data	There's an error with this transaction. Please enter your five-digit postal code in the shipping address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10735	Invalid Data	There's an error with this transaction. Please enter your five digit postal code in the shipping address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10736	Invalid Data	There's an error with this transaction. Please enter a valid city and state in the shipping address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10744	Invalid Data	This transaction cannot be processed. Please enter a valid country code in the billing address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10745	Invalid Data	This transaction cannot be processed. Please enter a valid country code in the shipping address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10746	Invalid Data	This transaction cannot be processed. Please use a valid country on the billing address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10747	Invalid Data	This transaction cannot be processed.	The merchant entered an IP address that was in an invalid format. The IP address must be in a format such as 123.456.123.456 .
10748	Invalid Data	This transaction cannot be processed without a Credit Card Verification number.	The merchant's configuration requires a CVV to be entered, but no CVV was provided with this transaction. Contact PayPal if you wish to change this setting.
10750	Invalid Data	There's an error with this transaction. Please enter a valid state in the shipping address.	There was a problem with a particular field in the address. The long error message will tell you what field is invalid.
10751	Invalid Data	There's an error with this transaction. Please enter a valid state in the billing address.	The merchant provided an address either in the United States or Canada, but the state provided is not a valid state in either country.
10752	Gateway Decline	This transaction cannot be processed.	The transaction was declined by the issuing bank, not PayPal. The merchant should attempt another card.
10754	Gateway Decline	This transaction cannot be processed.	The transaction was declined by PayPal. Contact PayPal for more information.
10755	Invalid Data	This transaction cannot be processed due to an unsupported currency.	The currency code entered by the merchant is not supported.
10756	Gateway Decline	The transaction cannot be processed. The country and billing address associated with this credit card do not match.	None, this is a PayPal internal error.
10758	Invalid Configuration	There's been an error due to invalid API username and/or password.	The API username or password is incorrect for this merchant.
10759	Gateway Decline	This transaction cannot be processed. Please enter a valid credit card number and type.	The transaction was declined by PayPal; contact PayPal for more information
10760	Invalid Configuration	This transaction cannot be processed. The country listed for your business address is not currently supported.	The merchant's country of residence listed in their PayPal account is not currently supported to allow Direct Payment transactions.
10761	Gateway Decline	This transaction cannot be processed. Please check the status of your first transaction before placing another order.	The transaction was declined because PayPal is currently processing a transaction by the same buyer for the same amount. This can occur when a buyer submits multiple, identical transactions in quick succession.
10762	Gateway Decline	This transaction cannot be processed.	The CVV provide is invalid. The CVV is between 3-4 digits long.
10763	Invalid Data	This transaction cannot be processed.	None - this is a PayPal internal error.
15001	Gateway Decline	This transaction cannot be processed.	The transaction was rejected by PayPal because of multiple denials over a short period of time for this credit card. Contact PayPal for more information.
15002	Gateway Decline	This transaction cannot be processed.	The transaction was declined by PayPal; contact PayPal for more information
15003	Invalid Configuration	This transaction cannot be processed.	The transaction was declined because the merchant does not have a valid commercial entity agreement on file with PayPal. Contact PayPal for more information.
15004	Gateway Decline	This transaction cannot be processed. Please enter a valid Credit Card Verification Number.	The transaction was declined because the CVV entered does not match the credit card.
15005	Processor Decline	This transaction cannot be processed.	The transaction was declined by the issuing bank, not PayPal. The merchant should attempt another card.
15006	Processor Decline	This transaction cannot be processed. Please enter a valid credit card number and type.	The transaction was declined by the issuing bank, not PayPal. The merchant should attempt another card.
15007	Processor Decline	This transaction cannot be processed. Please use a valid credit card.	The transaction was declined by the issuing bank because of an expired credit card. The merchant should attempt another card.