.png)
Standard Return Policy
At Appliance Zone we offer our customers a restriction-free return policy on our parts. Customers have 90 days from the date of receiving the part to contact us for a return. Once contacted, we will then issue the Return Authorization that will need to be included with the return for proper credit processing.
Appliance Zone recommends that any customer returning a part receive a tracking number from the carrier of their choice. Once the part is delivered to our receiving department please allow 2-3 weeks for processing, as most refunds are issued within a few days. Depending on your bank’s policy it may take up to two weeks for them to post the credit to your account.
No part(s) may be returned without the Return Authorization obtained by contacting Appliance Zone. Authorization does not guarantee a credit. Any parts returned without obtaining a Return Authorization will be charged a 50% restocking fee. Appliance Zone has the right to refuse any unauthorized package. An unauthorized package is any part return that has not been given an RA number or any part found to have been previously installed/used.
Unauthorized packages may be refused at the warehouse and returned to the sender. Customers may incur the cost of shipping the unauthorized package back to the sender. For items cancelled or returned due to reasons other than an error on our part, the actual cost of shipping will be deducted from the refund and Appliance Zone is not responsible for return postage. Parts in non-OEM packaging will be declined for a refund.
Some returns may require additional shipping & handling fees due to contents, size or product/services, these fees will be deducted from your total refund amount. In some cases, an additional $5.00 processing fee may be added.
Of course these are our basic guidelines but we are always working for our customers so if you need assistance outside of the policy listed above please contact help@Appliancezone.com for a resolution.
ApplianceZone.com will not accept the following parts back for a refund or return:
- Used or Installed Products
- Parts Returned in Non-OEM Packaging
- Special Order Items
- Manuals
- Tools
- Installed/Used Electrical Parts & Gas Parts - For the purposes of this policy, electrical parts are considered installed when the wires and or harnesses are attached. Electrical parts that have been plugged-in but have not had power applied to them are still classified as having been installed and do not qualify for return. Gas components include, but are not limited to, items such as gas valves, pressure regulators and safety valves. These items cannot be returned if the gas lines or electrical connectors have been attached.
For information regarding your refund status please visit our Refund Page.
