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Returns Center

Please fill out the return form below:

In order to resolve this issue quickly and efficiently please fill out as much information as possible. Please see full return policy for further details.

*Please note that electrical and gas parts that have been installed cannot be returned for a refund. Only Recycle for Cash items will be accepted by our returns center.

*As long as we receive this return in the original packing, the part(s) is unused and not installed we will be able to process the refund. If we do receive the part(s) used, installed or without original packaging we will not be able to process the refund. Installed and used parts will be disposed of immediately and we will not be able to get these back from the warehouse. All electrical parts that are returned are inspected by technicians for signs of installation on the parts.


Name

Please check your Spam or Junk folder if you do not receive an email.
Please add to your Safe Senders List for future notifications.

Email

Invoice # Where do I find my invoice #?

Part(s) & Quantity

Order Date

Date Received

Appliance Model #

Appliance Serial #

Reason for Return. Please select the best reason.

Did you use our live chat for assistance in purchasing your part?

Do you plan to reorder the correct part?

If no, would you tell us why? Please select the best answer

Was this part installed/used?

Return Policy

No part(s) may be returned without the Return Authorization obtained by contacting Appliance Zone. Authorization does not guarantee a credit. Any parts returned without obtaining a Return Authorization will be charged a 50% restocking fee. Appliance Zone has the right to refuse any unauthorized package. An unauthorized package is any part return that has not been given an RA number or any part found to have been previously installed/used.

Unauthorized packages may be refused at the warehouse and returned to the sender. Customers may incur the cost of shipping the unauthorized package back to the sender. For items cancelled or returned due to reasons other than an error on our part, the actual cost of shipping will be deducted from the refund and Appliance Zone is not responsible for return postage. Parts in non-OEM packaging will be declined for a refund.

Some returns may require additional shipping & handling fees due to contents, size or product/services, these fees will be deducted from your total refund amount. In some cases, an additional $5.00 processing fee may be added.

ApplianceZone.com will not accept the following parts back for a refund or return: Used or Installed Products,Parts Returned in Non-OEM Packaging,Special Order Items,Manuals,Tools.

Installed/Used Electrical Parts & Gas Parts: Electrical parts are considered installed when the wires and or harnesses are attached. Electrical parts that have been plugged-in but have not had power applied to them are still classified as having been installed and do not qualify for return. Gas components include, but are not limited to, items such as gas valves, pressure regulators and safety valves. These items cannot be returned if the gas lines or electrical connectors have been attached.