Shipping & Returns
Shipping & Delivery
Orders are processed until 1pm ET each business day. Orders placed after 1pm ET will not be processed until the following business day. Order processing typically takes one business day. It is important to note that a processing day is not counted as a shipping day.
The shipping time-line is based on business days. Business days are Monday through Friday, excluding U.S. federal holidays. You will be notified by the email on your account once your order has been shipped.
We ship via FedEx, UPS and the United States Postal Service. The carrier chosen for individual orders is based on the location and delivery time of your order and cannot be chosen by customers. On the occasion that an unforeseen delay occurs we will work with the customer to see that the order arrives as soon as possible.
Free 5-10 Business Day* Shipping
Available when shipping to or within the Contiguous United States.
*Business days do not include weekends or national holidays.
Alaska, Hawaii, Off-Shore Territories, and International Shipping
Although, our checkout does not currently accept orders for these destinations we can manually place orders for customers in need of specialty shipping. Please click the link below to complete a Specialty Shipping request form.
Incorrect / Incomplete Address Policy
Sometimes orders are returned back to us by the shipping company due to an incomplete or incorrect address entered when the order was placed. This can often be caused by making a mistake or typo when placing the order or by not entering the apartment or unit number of the address. In these cases we require that a $5.00 fee be paid by the customer before the order can be reshipped to the correct address.
Once an order is placed, it is automatically sent to processing. We do this so we can ship your order as soon as possible. Unfortunately, this means that we are unable to cancel an order after it has been submitted. We are only able to cancel an order if it is backordered with the supplier/manufacturer. We apologize for this inconvenience, and encourage you to speak with us if you have any questions or concerns prior to placing an order.
Customers have 90 days from the date of receiving the part to contact us for a return. Once we have been contacted, we will issue the Return Authorization. The Return Authorization will need to be included with the return for proper credit processing.
We recommend that customers get a tracking number from the carrier they have chosen to return the part. Once the part is delivered to our receiving department most refunds are issued within a few days. However, depending on the bank’s policy it may take up to two weeks for them to post the credit to your account. If it has been three weeks since we received your shipment and you still have not received credit, please contact us for further information.
*As long as we receive this return in the original packing, the part(s) is unused and not installed we will be able to process the refund. If we do receive the part(s) used, installed or without original packaging we will not be able to process the refund. Installed and used parts will be disposed of immediately and we will not be able to get these back from the warehouse. All electrical parts that are returned are inspected by technicians for signs of installation on the parts.
Part(s) may not be returned without the Return Authorization. Appliance Zone has the right to refuse any unauthorized package. Any parts returned without obtaining a Return Authorization will be charged a 50% restocking fee. An unauthorized package is any part return that has not been given an RA number or any part found to have been previously installed/used.
Unauthorized packages may be refused at the warehouse and returned to the sender. Customers may incur the cost of shipping the unauthorized package back to the sender. For items cancelled or returned due to reasons other than an error on our part, the actual cost of shipping will be deducted from the refund and Appliance Zone is not responsible for return postage. Parts in non-OEM packaging will be declined for a refund.
Used & Installed Parts
For the purposes of this policy, electrical parts are considered installed when the wires and or harnesses are attached. Electrical parts that have been plugged-in but have not had power applied to them are still classified as having been installed and do not qualify for return. Gas components include, but are not limited to, items such as gas valves, pressure regulators and safety valves. These items cannot be returned if the gas lines or electrical connectors have been attached.
Damaged & Missing Items
If your order was damaged or is missing an item(s), please notify customer service within 10 days of receiving your order. If we do not notate your account with 10 days we cannot guarantee that we will be able to offer you a replacement order.
Note that our standard policy is to replace damaged/missing items. If there are extenuating circumstances we can offer an in store credit. However, we are not authorized to offer a refund.
Unforeseen & Unavoidable Circumstances
We cannot predict unforeseen circumstances such as weather delays, power outages or other things often referred to as “acts of God.” Although these delays may prevent your order from arriving on time, they are out of our reasonable control. In those cases we will work with you and the shipping carrier to be sure you get your package as soon as possible, however our normal shipping and delivery guarantees don’t apply.
Of course these are our basic guidelines but we are always working for our customers so if you need assistance outside of the policy listed above please contact us for a resolution.