About Your Order
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Once an order is placed at ApplianceZone.com, it is set to an "Awaiting Fulfillment" status as we begin sourcing the OEM item(s) directly from manufacturer vendors. The order will remain in "Awaiting Fulfillment" status until the item(s) arrive and the order is shipped from our facility. You can view your order status by logging in to your account. If you have not created an account yet, just set a password to create one here. Once shipped, notification of the shipment and a tracking link is emailed to the customer.
Once the order has begun shipping, you can sign up to get real time updates on its movement. To set this up, click on the tracking code link included the shipping notification email we sent you. This will take you to the carrier's tracking page with the estimated delivery date. Underneath the expected delivery date, click on the Text & Email Updates link to select how you would like to be notified and fill in either your email or phone number. Learn more about USPS notifications here.
Unfortuately, due to our sourcing process, we cannot offer expedited shipping. However, we do offer FREE standard shipping on all orders. On average, orders placed with us will arrive in 4-10 business days (Monday through Friday, not including holidays or weekends). If you have not received your order after the tenth business day, please contact us for further information on your order.
It has been more than 10 business days since I ordered and I would like an update.
Received Damaged or Missing Pieces
We're sorry that this happened. We understand how inconvenient it can be to have an appliance out of comission, and will work with you to get this resolved as soon as possible!
Please be aware that if you received a damaged order, we will need pictures of the damage, including any damage to the packaging to verify and claim the damage with the carrier. If you can have those pictures ready for when we ask, it will help us resolve this matter as quick as possible.
Once we have verified the missing or damaged pieces, we will issue a replacement. If you ordered multiple parts or a kit, please be aware that we will only replace the items that are missing/damaged and not the entire order.
It is our policy to send replacements for missing or damaged parts. We do not offer refunds in these situations unless there are extenuating circumstances. Thanks!
I understand and would like to claim a damaged or missing part.
Part Ordered Does Not Fit or Fix the Issue
We're sorry that this is happening. We understand how frustrating this can be, and will work with you to get this resolved as soon as possible.
When this happens, the first thing we have to do is use your model number verify that the part ordered is the correct one for your appliance. Please have your model number ready so that you can include it in the form, to help expedite this part of the process.
In the event that we find that the part is not correct for your model we will work with you to find the best solution for getting you the proper part.
If we confirm that the part is correct for your model, we will work with you to figure out what is preventing proper installation or possibly if your model requires an additional part for proper installation.
Wrong Part / Installation Problems Form
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