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Missing / Wrong Items

If your order was damaged or missing an item(s) Appliance Zone customer service must be notified within 10 days of receipt of the order in order for us to file a claim with the carrier. Unfortunately after 10 days we will not be able to offer you a replacement order.

Are you missing an item?

Check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock at different fulfillment centers, we may have split your order into multiple shipments, which we would indicate on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized. Need further assistance?

Did you receive the wrong item or an item you didn't order?