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Limited Warranty Policy

1 Year Limited Warranty Policy
Appliance Zone provides a limited warranty, on most parts*, for one (1) year from the date the part was received, so long as the part has been operated and maintained according to instructions that came with the appliance. Any “unnatural” wear and tear will exclude the part from being covered under the warranty.

Proof of original purchase date, as well as the appliance model and serial number, is required to claim a defective part under this warranty.

Customers claiming a defective part under this warranty will have a customer service representative reach out to them to review the case. Please note that in order to confirm a part as defective, we may ask you to perform some diagnostics tests. Once a part has been confirmed as defective, a replacement part will be issued. This warranty does not entitle the customer to a refund for the defective part, original shipping charges, repair/installation costs, nor any additional costs related to the failure of the defective part.

Any and all shipping charges are covered by the customer. This includes charges to ship the defective part back to Appliance Zone, as well as any charges needed to send a replacement part to the customer.

90 Day Limited Warranty Policy
Appliance Zone provides a limited warranty, on select parts*, for (90) days from the date the part was received. Due to the nature of the items under this warranty, items that have been used upon arrival or appear to show “unnatural” wear and tear will be excluded from being covered under the warranty unless proven defective.

Proof of original purchase date, as well as the appliance model and serial number, is required to claim a defective part under this warranty.

Customers claiming a defective part under this warranty will receive a replacement part from the manufacturer. This warranty does not entitle the customer to a refund for the defective part, original shipping charges, repair/installation costs, nor any additional costs related to the failure of the defective part.

Any and all shipping charges are covered by the customer. This includes charges to ship the defective part back to Appliance Zone, as well as any charges needed to send a replacement part to the customer.

Exclusions:
Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, or installation not in accordance with electrical or plumbing codes is not covered under this warranty.

Cosmetic damage, including scratches, dents, chips or other damage to the finish of the part is not covered under this warranty.

*Warrantied parts will be indicated under the warranty section of the product description. Defective WaterSentinel Water Filters will be warrantied per Manufacturer Warranty as stated on the original box of the Water Filter, which is 90 days from date of purchase. OEM parts and water filters will also be warrantied per the manufacturer’s policy.


Submitting a Warranty Claim

Log in to your account. (You must have an activated account to file a warranty claim.)

Once logged in, navigate to the Messages page, under Send a Message, select the order in question from the Order dropdown, type "Defective Claim" in the Subject field and fill in the details of the defect within the Message field.

Once submitted the request will be sent to our Customer Service team to review. Be advised that we may need further details to approve the claim, so please be sure to monitor your messages for follow-up questions from customer service.