Customers have 30 days from the date they receive the item(s) to make a return. Once we have been contacted and have approved the return, we will issue Return Authorization. Customers who attempt to return any item(s) without getting Return Authorization may have the item(s) refused upon receipt, or incur a 50% restocking fee that would be deducted from the refund total.
In addition to requiring a return authorization, we also must receive the returned item(s) in ‘resalable’ condition. This means that the returned item(s) must be received in the original packaging and in unused/uninstalled condition.
Customers attempting to return non-returnable items and/or items which do not meet the terms specified in the policy, forfeit the item(s) and ApplianceZone.com is under no obligation to return said item(s). Upon inspection, if the return is determined to not be resalable, we will decline the refund and dispose of the item(s).
Customers returning any item(s) due to reasons that we are not at fault for may be subject to a restocking fee of up to 20% of the item(s) cost. If applicable, this fee is deducted from the refund total. In addition, ApplianceZone.com is not responsible for refunding any shipping costs incurred from initially shipping the item(s) or by returning the item(s).
Receiving Return Authorization prior to returning any item(s) is required. Any return sent to us without Return Authorization is considered an unauthorized package.
ApplianceZone.com has the right to refuse any unauthorized package. Refused unauthorized packages will be returned to the sender, whom is responsible for additional shipping costs incurred by shipping the unauthorized package back.
Any unauthorized package that does not get refused and is received by our warehouse will incur a 50% restocking fee that is deducted from the refund total.
Used & Installed Items
Electrical and Gas Related items are not returnable if there are visible signs of use/installation that would prevent us from being able resell the item in “New / Unused” condition.
Electrical items are considered installed when the terminals, wires, and/or harnesses have been attached to the appliance. Electrical items that have been “plugged-in” but have not had power applied to them are still considered installed. All electrical items returned are inspected by technicians for signs of installation.
Gas components are considered installed once the gas lines or electrical connectors have been attached. Gas components include, but are not limited to, items such as gas valves, pressure regulators and safety valves. All gas components returned are inspected by technicians for signs of installation.
Any returned items(s) determined to be used or installed will be disposed of and will not be eligible for a refund.
Click here to See our Refund Timeline & Policy