Once an order is placed at ApplianceZone.com, it is set to an "Awaiting Fulfillment" status as we begin sourcing the OEM item(s) directly from manufacturer vendors. The order will remain in "Awaiting Fulfillment" status until the item(s) arrive and the order is shipped from our facility. Once shipped, notification of the shipment and tracking information is emailed to the customer.
Due to our sourcing process we are unable to cancel orders once they have been placed. On occasion, there are extenuating circumstances, such as a manufacturer back-order, when we may be able to make an exception.
Since Appliance Zone sources OEM parts directly from manufacturer vendors, we cannot offer expedited shipping. However, we do offer FREE standard shipping on all orders. On average, orders placed with us will arrive in 4-10 business days (Monday through Friday, not including holidays or weekends). If you have not received your order after the tenth business day, please contact us for further information on your order.
We ship via all major mail carriers, including UPS, FedEx, and the United States Postal Service. The carrier chosen for individual orders is based on the location and delivery time of your order and cannot be chosen by customers. On the occasion that an unforeseen delay occurs we will work with you to see that the order arrives as soon as possible.
It is important to note that although some carriers may operate on weekend days, we cannot guarantee movement of any order on these days, nor holidays, and therefore do not count them as applicable shipping days. You can, however, sign up to receive movement notifications. Click for more info on setting up shipping notifications.
SHIPPING SURCHARGES & OVERSIZED ITEMS
Some orders may require additional shipping & handling fees due to contents, size or product/services. Also, orders shipped to more remote areas may incur additional costs. If shipping charges are more expensive than indicated on your web order, you will be contacted by phone or by email informing you of additional fees or duties that may be required to ship your package. If this is the case the customer retains the right to cancel their order. Furthermore ApplianceZone.com reserves the right to cancel any order at any time that requires any additional shipping charges from the carrier.
PLEASE NOTE: We will not charge you any additional freight without your authorization.
CUSTOMS DUTIES AND TAXES
Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; therefore we recommend that you contact your local customs office for further information.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Designated Carrier specified in your shipment confirmation e-mail.
UNFORESEEN & UNAVOIDABLE CIRCUMSTANCES
We cannot predict unforeseen circumstances such as weather delays, power outages or other things often referred to as “acts of God.” Although these delays may prevent your order from arriving on time, they are out of our reasonable control. In those cases we will work with you and the shipping carrier to be sure you get your package as soon as possible, however our normal shipping and delivery guarantees don’t apply.
Once an order is placed, it is automatically sent to processing. We do this so we can ship your order as soon as possible. Unfortunately, this means that we are unable to cancel an order after it has been submitted. We apologize for this inconvenience, and encourage you to speak with us if you have any questions or concerns prior to placing an order.
UNRECEIVED, INCORRECT, & DAMAGED ORDERS
In the event that your order is not received by the estimated tracking date, or has arrived with damaged, incorrect, or missing pieces please notify customer service within 10 days of receipt or of the projected arrival date. If we do not notate your account of the issue within 10 days we cannot guarantee that we will be able to offer you a replacement order.
Please note that we are not authorized to offer refunds under these circumstances, as it is our policy to replace the missing/problem items in these situations.
INCORRECT/ INCOMPLETE ADDRESS POLICY
Sometimes orders are returned back to us by the shipping company due to an incomplete or incorrect address entered when the order was placed. This can often be caused by making a mistake or typo when placing the order or by not entering the apartment or unit number of the address. In these cases we require that a $5.00 fee be paid by the customer before the order can be reshipped to the correct address.
Rates & Timelines
FREE 4-10 BUSINESS DAY* SHIPPING
Available when shipping to or within the Contiguous United States. We do not offer any expedited or international shipping at this time.
*Business days do not include weekends or national holidays.
Additional Shipping Information
GET MOVEMENT UPDATES FOR YOUR ORDER
Once your order has begun shipping, you can get real time updates on the movement of your order. All you need to do, to set this up, is click on the tracking code link included the shipping notification email we sent you. The link will send you to the carrier's tracking page with the estimated delivery date. Underneath the expected delivery date, click on the Text & Email Updates link to select how you would like to be notified and fill in either your email or phone number. Learn more about USPS notifications here.