PLEASE NOTE: We will not charge you any additional freight without your authorization.
CUSTOMS DUTIES AND TAXES
Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; therefore we recommend that you contact your local customs office for further information.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Designated Carrier specified in your shipment confirmation e-mail.
UNFORESEEN & UNAVOIDABLE CIRCUMSTANCES
We cannot predict unforeseen circumstances such as weather delays, power outages or other things often referred to as “acts of God.” Although these delays may prevent your order from arriving on time, they are out of our reasonable control. In those cases we will work with you and the shipping carrier to be sure you get your package as soon as possible, however our normal shipping and delivery guarantees don’t apply.
CARRIER SHIPPING DELAYS
Although we strive to make sure ALL of our orders arrive within or before their estimated delivery date, occasionally there are carrier delays that are beyond our control. Some carriers no longer guarantee their delivery times, which unfortunately means we cannot guarantee that orders will arrive within the estimated timeline and cannot refund customers for orders that the carrier failed to deliver by the estimated delivery date.
However, we do guarantee that we are doing everything we can to get all orders out of the door as soon as possible to allow our carriers ample time to deliver the orders within the estimated shipping timeline. And in cases where there are excessive delays we will work with our customers to find an adequate solution.
Once an order is placed, it is automatically sent to processing. We do this so we can ship your order as soon as possible. Unfortunately, this means that we are unable to cancel an order after it has been submitted. We apologize for this inconvenience, and encourage you to speak with us if you have any questions or concerns prior to placing an order.
UNRECEIVED, INCORRECT, & DAMAGED ORDERS
In the event that your order is not received by the estimated tracking date, or has arrived with damaged, incorrect, or missing pieces please notify customer service within (3) days of receipt or of the projected arrival date. If we do not notate your account of the issue within (3) days we cannot guarantee that we will be able to offer you a replacement order.
Please note that we are not authorized to offer refunds under these circumstances, as it is our policy to replace the missing/problem items in these situations.
If your order has been damaged in shipment by USPS (United States Postal Service) USPS requires you (the addressee) contact/take the damaged item and packaging to your local post office to submit a claim for refund.
They will have to print a PS-2856 form, to file a 'Damage Report of Insured Article and Contents'. Once printed the PS-2856 form will need completed and mailed/faxed to the St. Louis, MO post office for review. Once the claim has been approved USPS will issue a check to cover the damaged order.