Shipping & Returns
Shipping & Delivery
Orders are processed until 1pm ET each business day. Orders placed after 1pm ET will not be processed until the following business day. Processing time is not counted as shipping time. The shipping timeline, that our estimates are based on, begins once the order leaves our facility and ends when it arrives at its destination.
Shipping estimates also exclude non business days, (Saturday, Sunday, and U.S. Federal Holidays), when the order will not be in route.
We ship via FedEx, UPS and the United States Postal Service. The carrier chosen for individual orders is based on the location and delivery time of your order and cannot be chosen by customers. On the occasion that an unforeseen delay occurs we will work with the customer to see that the order arrives as soon as possible.
Once your order has shipped you will be notified via email.
Free 4-10 Business Day* Shipping
Available when shipping to or within the Contiguous United States.
*Business days do not include weekends or national holidays.
Shipping Surcharges / Oversized Items
Some orders may require additional shipping & handling fees due to contents, size or product/services. Also, orders shipped to more remote areas may incur additional costs. If shipping charges are more expensive than indicated on your web order, you will be contacted by phone or by email informing you of additional fees or duties that may be required to ship your package. If this is the case the customer retains the right to cancel their order. Furthermore Appliance Zone reserves the right to cancel any order at any time that requires any additional shipping charges from the carrier.
PLEASE NOTE: We will not charge you any additional freight without your authorization.
Incorrect / Incomplete Address Policy
Sometimes orders are returned back to us by the shipping company due to an incomplete or incorrect address entered when the order was placed. This can often be caused by making a mistake or typo when placing the order or by not entering the apartment or unit number of the address. In these cases we require that a $5.00 fee be paid by the customer before the order can be reshipped to the correct address.
Once an order is placed, it is automatically sent to processing. We do this so we can ship your order as soon as possible. Unfortunately, this means that we are unable to cancel an order once it's being processed. If an order already being processed must be canceled, a cancellation fee of $10 will be charged. We apologize for this inconvenience, and encourage you to speak with us if you have any questions or concerns prior to placing an order.
Customers have 90 days from the date of receiving the part to contact us for a return. Once we have been contacted, we will issue the Return Authorization. The Return Authorization will need to be included with the return for proper credit processing. Please note that returns are subject to a 20% restocking fee.
We recommend that customers get a tracking number from the carrier they have chosen to return the part. Once the part is delivered to our receiving department most refunds are issued within a few days. However, depending on the bank’s policy it may take up to two weeks for them to post the credit to your account. If it has been three weeks since we received your shipment and you still have not received credit, please contact us for further information.
*As long as we receive this return in the original packing, the part(s) is unused and not installed we will be able to process the refund. If we do receive the part(s) used, installed or without original packaging we will not be able to process the refund. Installed and used parts will be disposed of immediately and we will not be able to get these back from the warehouse. All electrical parts that are returned are inspected by technicians for signs of installation on the parts.
Part(s) may not be returned without the Return Authorization. Appliance Zone has the right to refuse any unauthorized package. Any parts returned without obtaining a Return Authorization will be charged a 50% restocking fee. An unauthorized package is any part return that has not been given an RA number or any part found to have been previously installed/used.
Unauthorized packages may be refused at the warehouse and returned to the sender. Customers may incur the cost of shipping the unauthorized package back to the sender. For items cancelled or returned due to reasons other than an error on our part, the actual cost of shipping will be deducted from the refund and Appliance Zone is not responsible for return postage. Parts in non-OEM packaging will be declined for a refund.
Used & Installed Parts
For the purposes of this policy, electrical parts are considered installed when the wires and or harnesses are attached. Electrical parts that have been plugged-in but have not had power applied to them are still classified as having been installed and do not qualify for return. Gas components include, but are not limited to, items such as gas valves, pressure regulators and safety valves. These items cannot be returned if the gas lines or electrical connectors have been attached.
Damaged & Missing Items
If your order was damaged or is missing an item(s), please notify customer service within 10 days of receiving your order. If we do not notate your account with 10 days we cannot guarantee that we will be able to offer you a replacement order.
In the event that your entire order has not been received well beyond the estimated arrival date, per your tracking number, please notify us within 30 days of the projected arrival date.
Note that our standard policy is to replace damaged/missing items. If there are extenuating circumstances we can offer an in store credit. However, we are not authorized to offer a refund.
Unforeseen & Unavoidable Circumstances
We cannot predict unforeseen circumstances such as weather delays, power outages or other things often referred to as “acts of God.” Although these delays may prevent your order from arriving on time, they are out of our reasonable control. In those cases we will work with you and the shipping carrier to be sure you get your package as soon as possible, however our normal shipping and delivery guarantees don’t apply.
Of course these are our basic guidelines but we are always working for our customers so if you need assistance outside of the policy listed above please contact us for a resolution.